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Thursday, 22 March 2012

Updating a ZoneAlarm subscription

ZoneAlarm e-mailed me last month to let me know they would be automatically renewing our 3PC license. I wouldn't need to do a thing. Two and a half weeks later there comes another e-mail:

Congrats! Your subscription has been renewed.

To verify your subscription has been renewed:

  1. Open your ZoneAlarm product.
  2. Look in the lower right corner of your product for the updated number of days your license is valid.

It may take up to 48 hours for your new date to appear, but, rest assured, your product will continue running and you will stay protected.

A week later, the date is still telling me that the sub runs out shortly. ZoneAlarm begins to get edgy, putting up pop-ups to remind me to renew my sub.

For the record, rather than waiting 48 hours for nothing to happen, this is how to tell ZoneAlarm that you've renewed your license:

  1. Open your ZoneAlarm product.
  2. Open the Tools menu.
  3. Select the 'Enter License' option.
  4. Highlight the license key.
  5. Type Ctrl + X.
  6. Type Ctrl + V.
  7. This will have enabled the OK button—click it.

ZoneAlarm should now be showing the correct expiry date.

Update - April 2013

I'm still having this problem, but now I have to come out of the ZoneAlarm monitor, then go back in and repeat the license key procedure. The second time it works.

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